Jackie Frid, Director of Operations
Jackie met Dr. Hanson in 2015 and has worked alongside him since Minnesota Spine Institute’s conception in 2017.
Jackie has experience in business management and has worked in the healthcare revenue cycle management field including insurance contracting, policy, and procedure for over 20 years.
She has also mastered the art of problem-solving while working in these fields.
Currently, Jackie oversees and is responsible for the clinic’s daily practices and she ensures that the MSI staff and patients are happy. She coordinates the tasks behind the scenes that help make the Minnesota Spine Institute what it is today and takes pride in enhancing the care that each person receives and experiences at the Minnesota Spine Institute.
If there is ever a question or concern, please feel free to reach out to Jackie directly by phone or email.
612-402-7383 or [email protected]
Melina Schneider, Patient Intake Coordinator
Melina joined the team in January of 2018 and is the first point of contact for most of our patients.
She is originally from Salt Lake City, UT, and relocated to MN to raise her family. She has a certificate in medical coding and has worked in customer service her entire career.
Like the rest of us, Melina is cross-trained in almost all areas of our clinic, from surgical prior authorizations to medical scribing for Dr. Hanson during patient clinic visits. She often can complete any task that is asked of her.
If you have questions or would like to schedule an appointment, Melina will listen to your specific symptoms and get you scheduled appropriately with Dr. Dan Hanson.
Melina can be reached directly at 612-670-4971, option 2, or by email at [email protected]
Hannah Kuivenen, Medical Assistant
Hannah’s role at the Minnesota Spine Institute often comes full circle. From speaking to each patient during their initial consultation with Dr. Hanson, to helping our surgical patients navigate through their post-operative recovery. She works closely with Dr. Hanson to ensure that all questions and concerns are answered in a timely manner and is committed to making each patient feel that they are not alone on their journey.
Hannah is in the early stages of her journey of becoming a physician herself. This summer she will be attending medical school to continue her education. Until then, you’ll have the pleasure of working with Hannah when you visit our office, she is a true gem.
Hannah can be reached directly at 612-670-4971, ext. 103.
Marissa Luloff, Office Assistant
Marissa is the friendly face that greets you when you walk through the door at Minnesota Spine Institute. She started with us in June 2023, and has been an asset to the team ever since. Marissa helps coordinate treatment plans with our patients, schedules appointments, and handles several other tasks to help the office run smoothly.
She has no problem helping patients with any task and if she doesn’t know the answer, she is sure to find the answer!
In Marissa’s spare time, she enjoys playing video games, watching a good movie, and hanging out with friends.
Marissa can be reached directly at 612-670-4971, ext. 104.
Linda Horvath, Billing Specialist
Linda has worked behind the scenes at Minnesota Spine Institute since December 2021, but her journey started with Dr. Hanson while working as his surgery coordinator in Duluth.
While Linda is cross-trained in many areas within MSI, Linda’s primary responsibility is to ensure MSI’s insurance claim billing and receivables are handled correctly from beginning to end. She also helps coordinate care for patients whenever needed and is willing to take on more responsibilities as the need arises.
With the ability to work remotely from home, it helps Linda maintain a work-life balance that is very important to her. In Linda’s free time, you’ll find her spending time with her husband and four children, while proudly answering to the name “Grammy” as she watches her grandchildren grow. She finds joy in gardening, crafting, and spending time outdoors.
Linda can be reached at 612-670-4971, ext.107.